Refund & Exchange Policy
A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it within 3 days of pickup or delivery for a refund, less delivery fees and any applicable restocking fee (up to 15%), provided the merchandise meets the return conditions below.
To be eligible for a return, and unless your merchandise qualifies for replacement under a promotional program, mattresses and box springs must have all law tags attached and be in sanitary condition, clean, and free of tears, burns, stains, or damage of any kind.
A 15% restocking fee may be charged on returned merchandise or canceled orders. Special-order merchandise canceled after an order is placed is subject to a 20% cancellation fee.
Refunds may only be made if merchandise is in new condition. “AS-IS” and “One Only” items are not refundable or exchangeable.
Refunds will be issued in the same form as the original payment and only to the individual(s) listed on the invoice.
United Furniture Outlet reserves the right to refuse returns submitted after the 3-day return period, for items not in their original packaging, or for merchandise that has been damaged or misused by the customer.
Merchandise Shipped Direct from Manufacturer
Items shipped directly from the manufacturer may be canceled for a full refund up until they ship from the warehouse. Once an item has shipped, the order cannot be canceled. Please contact us immediately if you need assistance.