A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 3 days of pickup or delivery. To be eligible for return and unless your merchandise
qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind. A 15% restocking fee may be charged on returned merchandise or cancelled orders. Customized merchandise that’s cancelled after an order is placed is subject to a 20% cancellation fee. Refunds may only be made if merchandise is in "new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice. United Furniture Outlet reserves the right to refuse returns outside of the 3-day limit, as well as items not in their original packaging, or items damaged or misused by customers.
Merchandise Shipped Direct from Manufacturer
Item(s) shipped direct from manufacturer may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped cannot be cancelled. Please call us immediately so we could assist.